Please review all rental terms and contact us with any additional questions or concerns!

Reservations

• Please provide a minimum of 3 weeks’ advance notice for all decor rental requests (contracts must be signed with paid security deposits before this timeframe).

• Please provide a minimum of 6 weeks advance notice for custom decor rentals or services (contracts must be signed with paid security deposits before this timeframe).

• A fee may apply to fulfill decor rental requests made less than 2 weeks from the event date.

• Changes made to reservations within 14 days of a contracted event will result in a rush fee to procure materials not already on hand during the week of the event, or will result in a loss of the security deposit if the amount falls within the total security deposit.

• No changes are allowed on the day of the event, and refunds will not be provided for last-minute change requests or cancellations (within 1 week).

Security Deposit

• Security deposits secure your reservation date and time and cover potential incidentals that may arise while utilizing rentals.

• A refundable security deposit is required for all rental reservations. The amount is based on the total service value as outlined in the contract.

• Cancellations made within 30 days for customized services (services not listed in the rental catalog) will result in a total loss of the security deposit.

• Security deposits will be refunded within 3 business days after all items are inspected and confirmed to be damage-free.

Item Care & Return

• All rental items must be returned clean, dry, and in the same condition they were received.

• Items that cannot be washed or cleaned to return to their initial state will be subject to the damage fees outlined in “Exhibit B” of the contract.

• Items must be returned by the agreed-upon date and time.

• Late returns are subject to a lateness fee.

• Items not returned within 2 days of the return date will forfeit the full security deposit and will be reported as stolen.

Damage, Loss & Replacement

• Fees for damaged, unclean, or missing items will be deducted from the security deposit.

• If damages exceed the deposit amount, the client will be invoiced for the difference.

• Replacement fees are outlined in our fee schedule.

Delivery Options 

• Delivery is free within 15 miles of the 21090 zip code for orders that include 6 or fewer statement pieces.

• Orders of 6+ statement pieces within 15 miles of 21090 will incur a $150 round-trip fee.

• Deliveries of less than 6 statement pieces to locations over 15 miles and up to 40 miles away from 21090 will incur a $200 roundtrip fee.

• Deliveries of less than 6 statement pieces that are over 40 miles from 21090, up to 70 miles, will incur a $400 roundtrip fee.

• Deliveries of 6+ statement pieces to locations over 20 and up to 40 miles from 21090 will incur a $300 round-trip delivery fee.

• Deliveries of 6+ items over 40 and up to 70 miles from 21090 will incur a $500 round-trip fee.

Rental Pickups

• Late fees apply if rentals are not returned on time.

• Rentals not returned within 2 days will be considered non-returned property.

Payment Terms

• All rental payments are nonrefundable.

• Full rental payment is due at least 2 weeks before your scheduled pickup or delivery (1 month for custom items).

• Payments can be made via Zelle or PayPal.

• Receipts will be provided within 24 hours of payment confirmation from lushdetailscompany@gmail.com.

Changes, Cancellations & Rescheduling

• Client-initiated changes made 8-14 days before the event date will incur a $200 rush fee.

• Cancellations made 14 or more days before a planned event will result in a full refund of your security deposit unless custom services were booked (chair aisle markers, alternate floral materials, custom colorings, etc.), in this event, no refunds will be made for cancellations with less than 30 days notice.

 

• Cancellations made 8 – 13 days before an event will forfeit 50% of the total security deposit.

• Cancellations made within one week of the event, including same-day cancellations, will result in a 100% loss of the security deposit.

• Cancellation of services will void any pricing secured at the time of the original booking. Any future bookings will be subject to current rates.

• Rentals may be rescheduled one-time based on item availability and must be requested at least 10 days before the original event date if rescheduling is needed.

• Rescheduling requests made less than 10 days before an event will forfeit 50% of your original security deposit and will be subject to availability.

• Rescheduled rental security deposits become non-refundable if the event is canceled/rescheduled a second time.

Force Majeure

• Lush Details is not responsible for delays or cancellations due to natural disasters, severe weather, pandemics, transportation disruptions, or other events beyond our control.

Media Use

• We may use photos or videos of your rented items for promotional purposes unless you opt out in writing.

Liability Waiver

• Lush Details is not liable for any injuries or damages that occur while using our rentals.

• Clients are responsible for the proper handling and use of all rented items.

• Clients agree to indemnify and hold Lush Details harmless from any claims related to rental use.